Enable Teams architects and service providers to empower non-experts to effectively manage their Teams implementation.

• Phone number inventory

• Day to day management and support of Teams

• Number Inventory (CP, OC, DR)

• Moves, Adds, Changes & Deletes

• Teams Policy Profiles

• Bulk Management

• Visual Call Flows (AA, CQ, User)

• Workflow API

Try today: https://teamsboss.com

Supervisor & Agent dashboard for Teams Call queues.

• Web based dashboard

• Delegated administration

• Agent status wall board

• Reporting metrics

Manage accounts and devices through their full lifecycle.

• Web based dedicated solution

• Device account management for MTR and Common Area Phones

• Naming based on rules

• Multiple license assignment options

• Allows large enterprises to streamline tasks that otherwise span multiple teams and would otherwise require coordination

• Leveraging rules ensures consistent naming without the risk of human error

Collect, clean and store data to power reports on all Teams activities.

• Customer provided storage

• Webhook support

• Leverage reporting tools like Power BI

Modules

• for Calls

• for Presence

• for Teams Tenant Configuration (coming soon)

Visibility and notification for emergency calls made within the organization

• Email or SMS notification

• Customizable routing based on caller location

• Continual delivery testing

• Audit logging

Express complex configuration scenarios across multiple services.

• Full API support

• Automated testing

• Supports;

  • Entra ID

  • Exchange

  • Microsoft Teams

Advanced custom routing logic for Teams calls.

• Teams dial plan alternative

• Extensions for Teams shared calling

• Custom logic based on

  • Source

  • Destination

  • DTMF