--- title: Microsoft Teams Phone Health Check date: 2026-02-10T08:57:00-08:00 author: Entergrade canonical_url: "https://entergrade.com/services/teams-phone-health-check" section: Pages --- # Teams Phone Health Check: uncover hidden issues in your Microsoft Teams Phone environment Entergrade’s Teams Phone Health Check delivers a structured, expert-led assessment of your Microsoft Teams Phone environment to uncover cost savings, improve call quality, and establish a clear roadmap for scalable, well-governed voice operations. [ CONTACT US ](https://entergrade.com/contact) [ GET THE PDF ](https://assets.entergrade.com/images/Teams-Phone-Health-Check-Sell-Sheet-Dec-2025-2.pdf) ![Microsoft Teams Phone place an outgoing call](https://assets.entergrade.com/images/call-teams-phone-100905144-orig.webp) ## Turn hidden Microsoft Teams Phone inefficiencies into measurable savings As Teams Phone environments grow, small decisions add up. Licenses go unused, calling plans drift out of alignment, and policies that once made sense no longer reflect how your teams actually work. These issues rarely trigger alarms but they quietly drive up costs, degrade call quality, and increase the operational load on IT. The Teams Phone Health Check gives you clear visibility into what’s happening across your environment. With data-driven insights and practical recommendations, you can optimize spend, improve performance, and stay ahead of issues before they become user complaints or executive escalations. For ongoing Microsoft 365 and Teams Phone analytics, see [Archiver](https://entergrade.com/products/archiver). ### Recover wasted spend Uncover unused licenses, misaligned calling plans, and configuration gaps that inflate costs without delivering value. ### Prevent problems before they escalate Identify call quality, routing, and network issues early - before they turn into tickets, outages, or leadership concerns. ### Increase operational control Replace guesswork with clear insights and actionable recommendations that reduce firefighting and support smarter decisions. ## A lightweight process, meaningful results 1. ### Ingest We review licensing, usage, call logs, configuration, and call quality data across your Teams Phone environment. 2. ### Analyze Our specialists identify inefficiencies, quality issues, and governance gaps, all grounded in real usage data and Microsoft best practices. 3. ### Optimize You receive a clear recommendations report and roadmap to reduce cost, improve performance, and guide future decisions. ## Let's get started Looking for a Microsoft expert who understands your challenges and delivers real solutions? Entergrade is ready to help. [ CONTACT US ](https://entergrade.com/contact) ## A comprehensive assessment backed by Microsoft MVPs Our Teams Phone Health Check is delivered through a structured engagement, typically completed in under four weeks. ### Licensing optimization Identify unused or misaligned Teams Phone and calling plan licenses to eliminate unnecessary recurring spend. ### Configuration policy & review Assess tenant configuration, calling policies, and voice routing against Microsoft best practices to uncover inefficiencies and risk. ### Call quality & network analysis Analyze call logs and quality metrics to surface recurring issues impacting reliability, performance, and user experience. ### Advanced call flow review Evaluate call routing, auto attendants, and user call paths to identify complexity, misconfiguration, or failure points. Explore [Enhanced Call Router](https://entergrade.com/products/enhanced-call-router) for advanced Teams Phone routing scenarios. ### Gap analysis workshop Collaborate with stakeholders to surface pain points, validate findings, and define an ideal future-state Teams Phone environment. ### Actionable recommendations report Receive a prioritized roadmap with clear, data-backed recommendations to reduce cost, improve quality, and guide next steps. Engage Entergrade’s [Microsoft Teams specialists](https://entergrade.com/services/microsoft-consulting) to help plan and execute the next steps. ## We rethink what’s possible Optimize your Teams Phone environment to save on licensing and improve operational control. [ BOOK A MEETING ](https://entergradesolutions.pipedrive.com/scheduler/4xpLjxFK/discovery-meeting) [ CONTACT US ](https://entergrade.com/contact) ## Frequently asked questions #### What is Teams Phone Health Check? Teams Phone Health Check is a structured assessment of your Microsoft Teams Phone environment. It reviews licensing, configuration, call quality, and call flows to identify cost-saving opportunities, performance issues, and optimization recommendations — without disrupting users or operations. #### Who is Teams Phone Health Check designed for? It’s designed for mid-size and large organizations running Microsoft Teams Phone, especially those that: - Have scaled Teams Phone over time - Want better visibility into usage and costs - Are experiencing call quality or routing issues - Need a clearer governance and optimization roadmap #### How long does the Teams Phone Health Check take? Most engagements are completed in **under four weeks**, depending on the size and complexity of your environment and stakeholder availability. #### Will this disrupt users or production systems? No. Teams Phone Health Check is a **read-only assessment**. We analyze existing data, configuration, and call quality metrics without making changes to your live environment. #### What data is reviewed as part of the assessment? The Health Check may include analysis of: - Teams Phone and calling plan license usage - Call logs and calling patterns - Call quality and network performance metrics - Tenant configuration, policies, and call flows No call content is accessed or recorded. #### Do you make configuration changes as part of the Health Check? No. The Health Check focuses on **analysis and recommendations**. Any changes or remediation work are optional and only performed with your approval in a separate engagement. #### What do we receive at the end of the engagement? You receive a **comprehensive recommendations report** that includes: - Identified cost-saving opportunities - Call quality and configuration findings - Prioritized, actionable recommendations - A clear roadmap for optimization and governance #### Can Teams Phone Health Check help reduce licensing costs? Yes. Many organizations uncover **unused or misaligned calling plans** and Teams Phone licenses. For example, in one recent engagement with a large Canadian energy company, a Teams Phone Health Check identified license optimization opportunities that resulted in **$36,000 in annualized savings**. #### Does this help with call quality issues? Yes. The Health Check analyzes call quality trends and patterns to identify recurring issues related to network performance, configuration, or call flow design. #### How is this different from Microsoft’s native reporting? Microsoft provides reporting tools, but they require interpretation and context. Our Microsoft Teams Phone experts combine data analysis with expert insight, translating Microsoft’s raw metrics into clear, actionable guidance.