Optimize your Microsoft Teams Phone performance and maximize ROI
A lightweight process, meaningful results
1. Ingest
We review licensing, usage, call logs, configuration, and call quality data across your Teams Phone environment.
2. Analyze
Our specialists identify inefficiencies, quality issues, and governance gaps, all grounded in real usage data and Microsoft best practices.
3. Optimize
You receive a clear recommendations report and roadmap to reduce cost, improve performance, and guide future decisions.
1. Ingest
We review licensing, usage, call logs, configuration, and call quality data across your Teams Phone environment.
2. Analyze
Our specialists identify inefficiencies, quality issues, and governance gaps, all grounded in real usage data and Microsoft best practices.
3. Optimize
You receive a clear recommendations report and roadmap to reduce cost, improve performance, and guide future decisions.
Let’s get started
Looking for a Microsoft expert who understands your challenges and delivers real solutions? Entergrade is ready to help.
A comprehensive assessment backed by Microsoft MVPs
Our Teams Phone Health Check is delivered through a structured engagement, typically completed in under four weeks.
Licensing Optimization
Identify unused or misaligned Teams Phone and calling plan licenses to eliminate unnecessary recurring spend.
Configuration Policy & Review
Assess tenant configuration, calling policies, and voice routing against Microsoft best practices to uncover inefficiencies and risk.
Call Quality & Network Analysis
Analyze call logs and quality metrics to surface recurring issues impacting reliability, performance, and user experience.
Advanced Call Flow Review
Evaluate call routing, auto attendants, and user call paths to identify complexity, misconfiguration, or failure points.
Gap Analysis Workshop
Collaborate with stakeholders to surface pain points, validate findings, and define an ideal future-state Teams Phone environment.
Actionable Recommendations Report
Receive a prioritized roadmap with clear, data-backed recommendations to reduce cost, improve quality, and guide next steps.
Our Teams Phone Health Check is delivered through a structured engagement, typically completed in under four weeks.
Licensing Optimization
Identify unused or misaligned Teams Phone and calling plan licenses to eliminate unnecessary recurring spend.
Configuration Policy & Review
Assess tenant configuration, calling policies, and voice routing against Microsoft best practices to uncover inefficiencies and risk.
Call Quality & Network Analysis
Analyze call logs and quality metrics to surface recurring issues impacting reliability, performance, and user experience.
Advanced Call Flow Review
Evaluate call routing, auto attendants, and user call paths to identify complexity, misconfiguration, or failure points.
Gap Analysis Workshop
Collaborate with stakeholders to surface pain points, validate findings, and define an ideal future-state Teams Phone environment.
Actionable Recommendations Report
Receive a prioritized roadmap with clear, data-backed recommendations to reduce cost, improve quality, and guide next steps.
We rethink what’s possible
Optimize your Teams Phone environment to save on licensing and improve operational control.
Download the free product overview
Book a free consult
Get in touch with our team
Optimize your Teams Phone environment to save on licensing and improve operational control.
Download the free product overview
Book a free consult
Get in touch with our team
FAQs
What is Teams Phone Health Check?
Teams Phone Health Check is a structured assessment of your Microsoft Teams Phone environment. It reviews licensing, configuration, call quality, and call flows to identify cost-saving opportunities, performance issues, and optimization recommendations—without disrupting users or operations.
Who is Teams Phone Health Check designed for?
It’s designed for mid-size and large organizations running Microsoft Teams Phone, especially those that:
- Have scaled Teams Phone over time
- Want better visibility into usage and costs
- Are experiencing call quality or routing issues
- Need a clearer governance and optimization roadmap
How long does the Teams Phone Health Check take?
Most engagements are completed in under four weeks, depending on the size and complexity of your environment and stakeholder availability.
Will this disrupt users or production systems?
No. Teams Phone Health Check is a read-only assessment. We analyze existing data, configuration, and call quality metrics without making changes to your live environment.
What data is reviewed as part of the assessment?
The Health Check may include analysis of:
- Teams Phone and calling plan license usage
- Call logs and calling patterns
- Call quality and network performance metrics
- Tenant configuration, policies, and call flows
No call content is accessed or recorded.
Do you make configuration changes as part of the Health Check?
No. The Health Check focuses on analysis and recommendations. Any changes or remediation work are optional and only performed with your approval in a separate engagement.
What do we receive at the end of the engagement?
You receive a comprehensive recommendations report that includes:
- Identified cost-saving opportunities
- Call quality and configuration findings
- Prioritized, actionable recommendations
- A clear roadmap for optimization and governance
Can Teams Phone Health Check help reduce licensing costs?
Yes. Many organizations uncover unused or misaligned calling plans and Teams Phone licenses. For example, in one recent engagement with a large Canadian energy company, a Teams Phone Health Check identified license optimization opportunities that resulted in $36,000 in annualized savings.
Does this help with call quality issues?
Yes. The Health Check analyzes call quality trends and patterns to identify recurring issues related to network performance, configuration, or call flow design.
How is this different from Microsoft’s native reporting?
Microsoft provides reporting tools, but they require interpretation and context. Our Microsoft Teams Phone experts combine data analysis with expert insight, translating Microsoft's raw metrics into clear, actionable guidance.