--- title: Enhanced Call Router – Advanced Teams Routing date: 2026-02-10T10:58:00-08:00 author: Entergrade canonical_url: "https://entergrade.com/products/enhanced-call-router" section: Pages --- # Deliver smarter call experiences in Microsoft Teams with Enhanced Call Router Route calls dynamically based on business logic, improve responsiveness, and support operational requirements beyond native Teams capabilities. [ Book a demo ](https://entergradesolutions.pipedrive.com/scheduler/4xpLjxFK/discovery-meeting) [ Contact sales ](https://entergrade.com/contact) ![Untitled design 2](https://assets.entergrade.com/images/Enhanced-Call-Router-Diagram.jpg) ## Going beyond Microsoft Teams Phone's native routing capabilities As Teams Phone environments grow, call flows often become more complex than native routing options can handle. Teams Call Queues and Auto Attendants have limited conditional logic, making it difficult to support scenarios like area-code routing, shared calling, interception, or skills and presence-based decisions. Enhanced Call Router gives you an intelligent routing engine that customizes Teams Phone to your business and stakeholder needs, while avoiding the deployment of a full Microsoft Teams contact center. Our pricing approach means you’ll never be stuck paying per-agent licensing. ### Extend Teams Phone routing Add advanced routing for area codes, extensions, shared calling, interception, and spam or irate callers. ### Improve agent response Deliver real-time call pop-ups and notifications across Teams, SMS, and email. Leverage Copilot to support human agents. ### Avoid per-agent licensing Enable advanced Teams Phone routing without per-agent licensing or contact center overhead. ## Advanced routing built for real-world business needs A modular, scenario-based platform delivered through a guided deployment, designed to get you routing confidently without contact center overhead. If your challenges are broader than routing, a [Teams Phone environment assessment](https://entergrade.com/services/teams-phone-health-check) can cover the surrounding configuration, policies, and call quality. ### Intelligent routing rules Define routing logic using source and destination numbers, area code logic, DTMF input, lists (allow, block, spam, irate), skills, presence states, and API-based conditions. ### Advanced call flow routing Route calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on your rules. ### Agent workflows with Copilot enablement Support inbound interception, rollover, shared calling, and phone-number-based agents, with the ability to integrate Copilot Agents to assist human agents. ### Real-world routing scenarios Support hotline, ringdown, turret, barge, shared calling, and extension-based routing designed for operational teams. ### Secure administration portal Manage routing scenarios in a secure, SSO-enabled web portal built for [IT administration](https://entergrade.com/products/teamsboss) and change control. ### Specialist-guided deployment Work with [Microsoft Teams specialists](https://entergrade.com/services/microsoft-consulting) who help you deploy and configure routing scenarios to meet your business needs. ## Trusted by organizations managing thousands of Teams users across complex environments. “Entergrade has been a long‑standing, trusted partner, supporting us on our Microsoft journey. We use several Entergrade products to meet our requirements for Microsoft Teams Phone as an enterprise communications platform.” ![WCB](https://assets.entergrade.com/images/customer-logos-colour/WCB.png) Tuan Nguyen, Network Analyst “We wanted to expand into the Microsoft Teams market, and Entergrade helped make it happen. Their deep technical expertise eased the integration of our phone infrastructure with Teams, enabling us to grow our service offering. The self-service portal they contributed to building has been a game-changer.” ![Ooma](https://assets.entergrade.com/images/ooma.png) Hasan Alshantti, Product Manager “Entergrade brings innovation to the table that addresses the nuanced challenges of the Microsoft Teams Phone ecosystem. Their technology reduces friction and unlocks incremental value, enabling us to deliver better solutions to our clients, faster. They’ve been an outstanding partner.” ![Cloudrevolution](https://assets.entergrade.com/images/cloudrevolution.png) Adam Ball, Co-founder & Principal Solutions Architect ## Rules-driven routing for Teams Phone 1. ### Define routing rules Configure routing logic using source and destination numbers, area codes, DTMF input, lists, skills, presence states, and API-based conditions. 2. ### Route calls dynamically Send calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on defined rules. 3. ### Notify the right people Trigger contextual notifications through Microsoft Teams chat, SMS, email, or webhooks to support fast, informed responses. ## We rethink what’s possible Get Microsoft Teams routing that fits your real-world operations. [ Book meeting ](https://entergrade.com/contact) [ Contact us ](https://entergrade.com/contact) ## Frequently asked questions #### What makes Enhanced Call Router different from Call Queues and Auto Attendants? Enhanced Call Router adds intelligent, rules-based routing logic that native Teams Phone routing cannot support, including advanced conditions, agent workflows, and real-time notifications. #### Is Enhanced Call Router a contact center solution? Enhanced Call Router delivers many of the advanced routing capabilities organizations often look to a contact center to solve. It supports sophisticated, rules-based call routing, agent workflows, interception and rollover, skills and presence-based decisions, and real-time notifications — all within Microsoft Teams Phone. For organizations that need intelligent routing and operational control, Enhanced Call Router provides much of the routing intelligence of a contact center without the per-agent licensing, heavy deployment, or operational overhead. It is purpose-built for Teams Phone environments that require advanced routing, but do not need a full-scale customer service platform with workforce management or deep contact center analytics. #### How is Enhanced Call Router licensed? Enhanced Call Router does not use per-agent licensing. Pricing is based on enabled capabilities and routing scenarios. [Contact our sales team](https://entergrade.com/contact) to learn more. #### Will this disrupt existing Microsoft Teams Phone users? No. Enhanced Call Router integrates directly with Teams Phone and can be deployed without disrupting users or production systems. #### Is Enhanced Call Router secure and compliant? Yes. Entergrade is proud to be SOC 2 Type II and ISO/IEC 27001:2022 certified and Enhanced Call Router supports SSO-enabled administration.