An intelligent routing engine for Microsoft Teams
Advanced routing built for real-world business needs
A modular, scenario-based platform delivered through a guided deployment, designed to get you routing confidently without contact center overhead.
Intelligent Routing Rules
Define routing logic using source and destination numbers, area code logic, DTMF input, lists (allow, block, spam, irate), skills, presence states, and API-based conditions.
Advanced Call Flow Routing
Route calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on your rules.
Agent Workflows with Copilot Enablement
Support inbound interception, rollover, shared calling, and phone-number-based agents, with the ability to integrate Copilot Agents to assist human agents.
Real-World Routing Scenarios
Support hotline, ringdown, turret, barge, shared calling, and extension-based routing designed for operational teams.
Secure Administration Portal
Manage routing scenarios in a secure, SSO-enabled web portal built for IT administration and change control.
Specialist-Guided Deployment
Work with Microsoft Teams specialists who help you deploy and configure routing scenarios to meet your business needs.
A modular, scenario-based platform delivered through a guided deployment, designed to get you routing confidently without contact center overhead.
Intelligent Routing Rules
Define routing logic using source and destination numbers, area code logic, DTMF input, lists (allow, block, spam, irate), skills, presence states, and API-based conditions.
Advanced Call Flow Routing
Route calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on your rules.
Agent Workflows with Copilot Enablement
Support inbound interception, rollover, shared calling, and phone-number-based agents, with the ability to integrate Copilot Agents to assist human agents.
Real-World Routing Scenarios
Support hotline, ringdown, turret, barge, shared calling, and extension-based routing designed for operational teams.
Secure Administration Portal
Manage routing scenarios in a secure, SSO-enabled web portal built for IT administration and change control.
Specialist-Guided Deployment
Work with Microsoft Teams specialists who help you deploy and configure routing scenarios to meet your business needs.
Rules-driven routing for Teams Phone
1. Define routing rules
Configure routing logic using source and destination numbers, area codes, DTMF input, lists, skills, presence states, and API-based conditions.
2. Route calls dynamically
Send calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on defined rules.
3. Notify the right people
Trigger contextual notifications through Microsoft Teams chat, SMS, email, or webhooks to support fast, informed responses.
1. Define routing rules
Configure routing logic using source and destination numbers, area codes, DTMF input, lists, skills, presence states, and API-based conditions.
2. Route calls dynamically
Send calls to Teams users, resource accounts, PSTN destinations, announcements, voicemail, or controlled disconnects based on defined rules.
3. Notify the right people
Trigger contextual notifications through Microsoft Teams chat, SMS, email, or webhooks to support fast, informed responses.
We rethink what’s possible
Activate your Microsoft 365 data and gain structured visibility across Teams Phone, workforce activity, rooms, and AI usage.
Book a demo with our experts
Contactez notre équipe
Activate your Microsoft 365 data and gain structured visibility across Teams Phone, workforce activity, rooms, and AI usage.
Book a demo with our experts
Contactez notre équipe
Frequently Asked Questions
What makes Enhanced Call Router different from Call Queues and Auto Attendants?
Enhanced Call Router adds intelligent, rules-based routing logic that native Teams Phone routing cannot support, including advanced conditions, agent workflows, and real-time notifications.
Is Enhanced Call Router a contact center solution?
Enhanced Call Router delivers many of the advanced routing capabilities organizations often look to a contact center to solve. It supports sophisticated, rules-based call routing, agent workflows, interception and rollover, skills and presence-based decisions, and real-time notifications — all within Microsoft Teams Phone.
For organizations that need intelligent routing and operational control, Enhanced Call Router provides much of the routing intelligence of a contact center without the per-agent licensing, heavy deployment, or operational overhead.
It is purpose-built for Teams Phone environments that require advanced routing, but do not need a full-scale customer service platform with workforce management or deep contact center analytics.
How is Enhanced Call Router licensed?
Enhanced Call Router does not use per-agent licensing. Pricing is based on enabled capabilities and routing scenarios. Contact our sales team to learn more.
Will this disrupt existing Microsoft Teams Phone users?
No. Enhanced Call Router integrates directly with Teams Phone and can be deployed without disrupting users or production systems.
Is Enhanced Call Router secure and compliant?
Yes. Entergrade is proud to be SOC 2 Type II and ISO/IEC 27001:2022 certified and Enhanced Call Router supports SSO-enabled administration.