EMERGENCYCONNECT

More powerful emergency notifications for Microsoft Teams

EmergencyConnect extends Microsoft Teams Phone with advanced emergency notification routing, enriched alert data, and real-time reporting. It ensures the right people are reached, with the right information, whenever an emergency call is placed in Microsoft Teams.

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Boost safety and compliance

Support internal notification requirements aligned with regulations, helping ensure emergency calls include dispatchable location details and reach designated responders.

Support audit and governance

Deliver multi-channel notifications via SMS, email, desktop alerts, and more, ensuring stakeholders receive alerts in the format they rely on most.

Get enhanced insights

Access real-time and historical Power BI reporting tied to emergency call logs to strengthen safety programs and audit readiness.

CAPABILITIES

Advanced emergency notification capabilities for Microsoft Teams Phone

EmergencyConnect is designed for complex, facility-based organizations that require more than native Teams emergency notifications.

Multi-Channel Emergency Notifications

Send emergency alerts through SMS, email, desktop app alerts, and additional channels to ensure immediate visibility.

Smart Alert Routing Rules

Configure advanced routing policies in an easy-to-manage, secure online portal to ensure the right teams are notified based on location or operational requirements.

Location Intelligence

Enrich alerts with dynamic and registered dispatchable address information, reducing response time and improving accuracy.

Power BI Reporting

Access structured real-time and historical reporting tied to emergency call logs to support compliance, audits, and safety oversight.

Dedicated Implementation Support

Work with Microsoft Teams specialists to configure emergency policies, validate notification workflows, and align with organizational compliance requirements.

InformaCast Integration

EmergencyConnect integrates with Singlewire's InformaCast to trigger notifications, extending Microsoft Teams emergency alerts to additional communication systems and devices.

OUR CLIENTS

See what other companies have to say

"EmergencyConnect is our go-to recommendation for clients that need a compliant Teams Phone 911 setup. It’s a cost-effective solution that gives organizations confidence they can meet regulatory requirements."

Brian Ricks, Co-Owner & Principal Consultant

"Entergrade has been a trusted advisor in helping us navigate Microsoft Teams solutions for our enterprise clients, including major financial and government organizations. Their expertise and collaboration have been invaluable to our success."

Todd Duffin, Senior Vice President, Enterprise Sales

"Entergrade played a critical role in our transition from a failing legacy Mitel phone system to Microsoft Teams. Their expertise ensured a smooth migration, allowing us to fully leverage our existing Microsoft investment while improving reliability and efficiency."

Curtis Keffer, IT Infrastructure Manager

“We wanted to expand into the Microsoft Teams market, and Entergrade helped make it happen. Their deep technical expertise eased the integration of our phone infrastructure with Teams, enabling us to grow our service offering."

Hasan Alshantti, Product Manager

"Entergrade brings innovation to the table that addresses the nuanced challenges of the Microsoft Teams Phone ecosystem. Their technology reduces friction and unlocks incremental value, enabling us to deliver better solutions to our clients, faster."

Adam Ball, Co-Founder & Principal Solutions Architect

HOW IT WORKS

A lightweight setup, powerful functionality

EmergencyConnect easily integrates with Microsoft Teams Phone to extend native emergency alerting with intelligent routing and enriched data.

1. Detect

When an emergency call is placed in Microsoft Teams, EmergencyConnect securely captures the event and associated call data.

2. Enrich and route

Alert data is enriched with dynamic and registered address information, then routed using configurable policies in a secure, SSO-enabled portal.

3. Notify and report

Designated stakeholders receive real-time alerts through SMS, email, desktop notifications, and other configured channels. Emergency events are logged for real-time dashboards and historical reporting.

GET STARTED

We rethink what’s possible

Strengthen your Microsoft Teams emergency notification strategy with intelligent routing, enriched location data, and audit-ready reporting.

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Frequently Asked Questions

What is EmergencyConnect?

EmergencyConnect is a mission-critical emergency notification solution that extends Microsoft Teams Phone with advanced alert routing, multi-channel notifications, enriched location data, and reporting capabilities.

Does EmergencyConnect replace Microsoft’s emergency calling configuration?

No. EmergencyConnect is a supplementary solution. It does not replace or interfere with the processing of actual emergency calls or required configurations under applicable laws. Responsibility for compliance remains with the customer.

Who is EmergencyConnect designed for?

It is designed for mid-size and large organizations operating distributed facilities, including all levels of education, healthcare, hospitality, corporate campuses, government, and real estate, among others.

How does this improve compliance?

EmergencyConnect supports internal notification requirements aligned with regulations such as Kari’s Law and RAY BAUM’s Act by ensuring dispatchable location data and internal awareness of emergency calls.

What makes this different from native Teams notifications?

Native Teams emergency notifications are limited to group chat alerts. EmergencyConnect adds multi-channel alerting, intelligent routing policies, enriched location data, and structured reporting.