--- title: "Archiver – Microsoft 365 & Teams Data Analytics" date: 2026-02-11T13:54:00-08:00 author: Entergrade canonical_url: "https://entergrade.com/products/archiver" section: Pages --- # Turn Microsoft Teams and Microsoft 365 activity data into actionable insight with Archiver Archiver centralizes your Microsoft Teams Phone, Copilot, and Microsoft 365 data in an Azure environment you control and delivers reports to improve visibility, support better decisions, and uncover operational trends across your environment. [ Contact us ](https://entergrade.com/contact) [ Book a demo ](https://entergradesolutions.pipedrive.com/scheduler/4xpLjxFK/discovery-meeting) ![Archiver Feature Image](https://assets.entergrade.com/images/Archiver-Feature-Image.jpg) ## Turn Microsoft 365 telemetry into operational intelligence with Archiver Microsoft 365 generates vast amounts of data across Teams Phone, presence, rooms, and configuration settings. Most of that data remains siloed and challenging to analyze in a meaningful way. Archiver activates that data by centralizing it in your Azure environment and visualizing it in prebuilt Power BI reports, giving your organization the visibility it needs to make informed decisions. ### Improve operational visibility Gain structured insight into Teams Phone activity, call queues, presence behavior, room usage, and Copilot adoption through prebuilt Power BI templates. ### Support audit and governance Retain and structure Microsoft 365 telemetry in a customer-controlled Azure environment to meet compliance, reporting, and data residency requirements. ### Strengthen service reliability Monitor Direct Routing health, call paths, and configuration data to proactively identify issues before they impact users. For broader configuration and call-quality risks, start with a [health check of your Teams Phone environment](https://entergrade.com/services/teams-phone-health-check). ## A modular platform built for Microsoft 365 visibility Archiver modules can be enabled individually based on your organization’s needs. Each module includes structured data extraction and prebuilt Power BI reporting templates. ### Archiver for Calls Collects and structures Teams call logs, call sessions, queue statistics, SIP metadata, and agent performance indicators to provide detailed call analytics and operational insight. ### Archiver for Presence Aggregates Microsoft Teams presence telemetry to reveal availability patterns, coverage trends, and workforce behavior across departments and roles. ### Archiver for Rooms Extracts Microsoft Teams Rooms usage, occupancy, and incident data to support room planning, performance optimization, and resource management. ### Gateway Monitor (SBC Monitoring) Monitors Direct Routing Session Border Controller health and alerting conditions to improve telephony reliability and enable proactive issue response. ### Archiver for Copilot Provides organization-wide insights into Microsoft Copilot usage, adoption trends, and AI engagement patterns to support governance and ROI measurement. ## See what other companies have to say about Archiver “As an organization with multiple distinct divisions, managing call analytics used to be a challenge. With Entergrade’s Archiver for Calls we’ve gained complete visibility across all divisions, queues, and agents. This consolidated view has transformed how we monitor performance and make decisions. The ability to access accurate, consolidated call data in one place has improved efficiency and helped us deliver better service to our customers. Archiver for Calls is an essential tool for any business that values transparency and actionable insights.” ![Group Health logo](https://assets.entergrade.com/images/GroupHealth-logo.png) Satya Gutha, IT Operations Manager “Archiver for Calls gives us critical visibility into agent activity, queues, and missed or voicemail-routed calls. Archiver for Presence provides us availability patterns and coverage trends across roles, completing the picture. The data has levelled up our executive reporting and gives us a much clearer view of service delivery, so that we can continually improve what we provide to our clients.” ![Wajax red logo resized small](https://assets.entergrade.com/images/customer-logos-colour/Wajax-red-logo-resized-small.png) Moe Suliman, Manager, Information Systems “Entergrade has been a trusted advisor in helping us navigate Microsoft Teams solutions for our enterprise clients, including major financial and government organizations. Their insights have been instrumental in shaping our approach, and they even developed their Teams Phone Health Check service with our needs in mind. Their expertise and collaboration have been invaluable to our success.” ![Connex](https://assets.entergrade.com/images/connex.png) Todd Duffin, Senior Vice President, Enterprise Sales “Entergrade played a critical role in our transition from a failing legacy Mitel phone system to Microsoft Teams. Their expertise ensured a smooth migration, allowing us to fully leverage our existing Microsoft investment while improving reliability and efficiency.” ![Suncorp](https://assets.entergrade.com/images/suncorp.png) Curtis Keffer, IT Infrastructure Manager “We wanted to expand into the Microsoft Teams market, and Entergrade helped make it happen. Their deep technical expertise eased the integration of our phone infrastructure with Teams, enabling us to grow our service offering. The self-service portal they contributed to building has been a game-changer.” ![Ooma](https://assets.entergrade.com/images/ooma.png) Hasan Alshantti, Product Manager “Entergrade brings innovation to the table that addresses the nuanced challenges of the Microsoft Teams Phone ecosystem. Their technology reduces friction and unlocks incremental value, enabling us to deliver better solutions to our clients, faster. They’ve been an outstanding partner.” ![Cloudrevolution](https://assets.entergrade.com/images/cloudrevolution.png) Adam Ball, Co-founder & Principal Solutions Architect ## Total data security meets meaningful intelligence Archiver is designed for fast activation and long-term control of your Microsoft 365 operational data. For help moving from Copilot usage insight to use-case adoption, explore [AI Acceleration](https://entergrade.com/services/ai-acceleration). 1. ### Connect Archiver securely connects to your Microsoft 365 tenant and extracts approved telemetry across Teams Phone, presence, rooms, configuration, and Copilot usage. 2. ### Structure Data is normalized and centralized into your Azure SQL environment, transforming raw logs into structured datasets aligned to reporting and governance needs. 3. ### Activate Prebuilt Power BI templates and structured data models enable operational reporting, compliance workflows, and strategic insight across your organization. ## We rethink what’s possible Get actionable insights from your Microsoft 365 data to make meaningful improvements to your real-world operations. [ Book meeting ](https://entergrade.com/contact) [ Contact us ](https://entergrade.com/contact) ## Frequently Asked Questions #### What is Archiver? Archiver is a modular Microsoft 365 data activation platform built by Entergrade that centralizes Teams Phone, presence, room, Copilot, and configuration telemetry into a customer-controlled Azure environment, protecting data security. Purpose-built PowerBI templates then enable organizations to report and identify insights from their previously siloed data. #### Who is Archiver designed for? Archiver is designed for mid-size and enterprise organizations using Microsoft 365 at scale, particularly IT, operations, compliance, and governance teams that require structured telemetry and audit-ready reporting. #### Does Archiver store data in Entergrade’s environment? No. Archiver centralizes Microsoft 365 telemetry into your Azure SQL environment, giving you full control over data retention, residency, and governance policies. #### How is Archiver licensed? Archiver is modular. Organizations can enable individual modules such as Calls, Presence, Rooms, Gateway Monitoring, or Copilot insights based on their needs. #### How is this different from Microsoft’s native reporting? Native Microsoft reporting is often limited in retention, structure, and cross-domain visibility. Archiver extracts and structures telemetry for long-term retention, deeper analysis, and operational reporting. #### Can Archiver monitor Direct Routing and SBC health? Yes. The Gateway Monitor module watches your Direct Routing session border controllers (SBCs) and alerting conditions, so you can catch telephony issues before they reach users. It runs alongside the Calls, Presence, Rooms, and Copilot modules, with the same prebuilt Power BI reporting.