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Privacy Policy

Effective date: December 16, 2025

Entergrade Solutions Inc. (“Entergrade”, ​“we”, ​“our”, or ​“us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with Entergrade through our websites, products, services, communications, and hiring processes.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • Our websites (including entergrade.com)
  • Our software products and applications
  • Our professional services and consulting engagements
  • Email, SMS, and other business communications
  • Marketing, events, and sales activities
  • Recruitment and hiring processes

This policy does not apply to personal information handled by our customers within their own Microsoft 365 or other environments where Entergrade acts solely as a data processor on their behalf. In those cases, the customer’s privacy policies apply.

2. Information We Collect

Depending on how you interact with Entergrade, we may collect the following categories of information.

a. Business and Contact Information

  • Name
  • Business or personal email address
  • Phone number
  • Company name and role
  • Communication preferences

b. Product and Service Data

When you use Entergrade products or services, we may collect or process:

  • User and account information, such as usernames, display names, and other profile identifiers associated with your Microsoft 365 or connected environments
  • Configuration and settings data, including service configurations and feature enablement
  • Usage and operational data, including feature usage metrics, performance indicators, system logs, error reporting, and related telemetry
  • Voice and communications data, including call analytics, call routing information, and related signaling data
  • Presence, room, or system status data
  • Emergency calling configuration and audit data (where applicable)

Entergrade products are designed to collect operational and administrative data, not message content, call audio, or end-user files unless explicitly required by the product and authorized by the customer.

c. Communications Data

  • Emails or messages you send us
  • SMS messages (where you have opted in)
  • Support requests and correspondence

d. Recruitment Information

If you apply for a role at Entergrade:

  • Resume or CV
  • Cover letters and application materials
  • Professional background, skills, and experience
  • Interview notes and hiring assessments

e. Technical and Website Data

  • IP address
  • Browser and device type
  • Pages visited and interactions
  • Cookies and analytics data

3. How We Use Personal Information

We use personal information to:

  • Deliver, operate, and support our products and services
  • Provide consulting, implementation, and advisory services
  • Communicate with customers, partners, and prospects
  • Respond to inquiries and support requests
  • Send business, operational, or marketing communications
  • Manage billing, contracts, and account relationships
  • Improve product performance, reliability, and security
  • Evaluate job applications and manage recruitment
  • Meet legal, regulatory, and compliance obligations

We do not sell personal information.

4. Product Data, Customer Data, and Roles

a. Customer-Controlled Data

For most Entergrade products, customers control:

  • What data is connected
  • How long it is retained
  • Who can access it

Entergrade acts as a data processor for customer-controlled data and processes it only in accordance with customer instructions and contractual agreements.

b. Aggregated and Anonymized Data

We may use aggregated or anonymized data to:

  • Improve our products
  • Develop new features
  • Generate benchmarks and insights

This data does not identify individuals.

5. Email and SMS Communications

Email

We may send emails related to:

  • Account administration
  • Product updates and service notices
  • Business communications
  • Marketing (where permitted)

You can unsubscribe from marketing emails at any time.

SMS

If you opt in to receive SMS messages from Entergrade:

  • Messages are conversational and business-related
  • Message frequency varies, but is typically 1-5 per week
  • Message and data rates may apply
  • You can opt out at any time by replying STOP. Reply HELP for assistance.

We do not share SMS opt-in data, phone numbers, or consent records with third parties for marketing or promotional purposes.

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Operate our websites
  • Analyze usage and performance
  • Improve user experience

You can manage cookie preferences through our consent tools.

7. Sharing of Information

We may share personal information only:

  • With trusted service providers (e.g., hosting, analytics, support, communications)
  • With Microsoft and other platform providers as required to deliver integrated services
  • Where required by law or regulatory authorities
  • In connection with a business transaction (e.g., merger or acquisition)
  • To protect the security, rights, or property of Entergrade or others

All service providers are required to protect personal information and use it only for authorized purposes.

8. Data Retention

We retain personal information only as long as necessary to:

Deliver products and services

Meet contractual and legal obligations

Support legitimate business needs

Data is securely deleted or anonymized when no longer required.

9. Security Safeguards

Entergrade maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our security program is aligned with recognized industry standards and frameworks, including SOC 2 and ISO/IEC 27001, and is reviewed regularly as part of our risk management and compliance processes.

Safeguards may include, where appropriate:

  • Role-based access controls and least-privilege principles
  • Encryption in transit and at rest
  • Secure software development and change management practices
  • Monitoring, logging, and incident response procedures
  • Employee security and privacy training

While no system can be guaranteed to be 100% secure, we continuously assess and improve our controls to protect personal information.

10. Recruitment and Employment Applications

Candidate information is used solely for:

  • Assessing qualifications
  • Communicating with applicants
  • Managing hiring decisions

Candidate data may be retained for future opportunities unless deletion is requested.

11. International Data Transfers

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where Entergrade or its service providers operate. These jurisdictions may have different data protection laws, and in certain circumstances, your personal information may be subject to access by foreign governments, courts, or law enforcement agencies in those countries.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent
  • Object to certain processing activities

To exercise your rights, contact: privacy@​entergrade.​com

13. Children’s Privacy

Entergrade products and services are not intended for children under 13. We do not knowingly collect personal information from children.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

15. Contact Us

Reach us by email privacy@​entergrade.​com or use our contact form.